{"id":331,"date":"2015-01-09T14:33:51","date_gmt":"2015-01-09T14:33:51","guid":{"rendered":"http:\/\/www.pmod.com\/web\/?page_id=331"},"modified":"2025-09-25T11:53:04","modified_gmt":"2025-09-25T11:53:04","slug":"support-2","status":"publish","type":"page","link":"https:\/\/www.pmod.com\/web\/?page_id=331","title":{"rendered":"Support Policy"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-123sij-6d08765b7e15bd274ef4ef4845585af8\">\n#top .avia-icon-list-container.av-123sij-6d08765b7e15bd274ef4ef4845585af8 .iconlist_icon{\ncolor:#0c74bb;\nbackground-color:#ffffff;\nborder:1px solid #000000;\n}\n#top .avia-icon-list-container.av-123sij-6d08765b7e15bd274ef4ef4845585af8 .iconlist_icon svg:first-child{\nstroke:#0c74bb;\nfill:#0c74bb;\n}\n<\/style>\n<div  class='avia-icon-list-container av-123sij-6d08765b7e15bd274ef4ef4845585af8  avia-builder-el-0  el_before_av_submenu  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-123sij-6d08765b7e15bd274ef4ef4845585af8 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-lggp54zi-0ff372c92607ecff614ee2e7eaaed661 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue8ab' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Supported Hardware\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Supported Hardware<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Version 4.5 and 4.4 supports Intel (Windows, Ubuntu, AlmaLinux) and Apple Silicon (M1, M2, M3, M4) processors. Versions below 4.4 support only Intel processors<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-8nbtf-828b9bfd88e80444fb06a6add311f62b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue80b' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Technical Support\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Technical Support<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><ul>\n<li>Our team provides email-based support for application of our software tools in your research projects. We will guide you to the key sections of our extensive documentation and to our tutorial videos. Troubleshooting may require us to ask for examples of your data.<\/li>\n<li>Further support, such as video-call-based support, is available via our Remote training packages.<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lsa1v-be0f6e1e01f30f79e2171e06df451fa9 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue82b' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Supported Versions\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Supported Versions<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><ul>\n<li class=\"x_MsoListParagraph\">PMOD version 4.4 will be supported until December 2029.<\/li>\n<li class=\"x_MsoListParagraph\">Versions superseded by more than 5 years are not available for download or eligible for support<\/li>\n<li class=\"x_MsoListParagraph\">Versions below v4.0 are no longer available\/supported<\/li>\n<li class=\"x_MsoListParagraph\">Our subscribers benefit from continuous support (access to the latest version upon release)<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lp118t15-51673827c2dbc88a0c461dafae6400dc avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81f' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: &lt;a href=&#039;https:\/\/www.pmod.com\/files\/pdf\/dicomconformance\/PMOD_4.4_DICOM_Conformance.pdf&#039; title=&#039;DICOM CONFORMANCE STATEMENT   Version 4.4&#039;&gt;DICOM CONFORMANCE STATEMENT   Version 4.4&lt;\/a&gt;\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" ><a href='https:\/\/www.pmod.com\/files\/pdf\/dicomconformance\/PMOD_4.4_DICOM_Conformance.pdf' title='DICOM CONFORMANCE STATEMENT   Version 4.4'>DICOM CONFORMANCE STATEMENT   Version 4.4<\/a><\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><span class=\"TextRun SCXP243664464 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF0000,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP243664464 BCX0\">Statements for previous versions available on request.<\/span><\/span><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div class='clear'><\/div><div id='sub_menu1'  class='av-submenu-container av-bcxpf-384ef7f4a998893ab3a76e51661d5b5e main_color  avia-builder-el-1  el_after_av_iconlist  avia-builder-el-last  av-sticky-submenu submenu-not-first container_wrap fullsize' style='z-index:301' ><div class='container av-menu-mobile-disabled av-submenu-pos-center'><ul id=\"menu-pmod-socket-support\" class=\"av-subnav-menu\" role=\"menu\"><li role=\"menuitem\" id=\"menu-item-1560\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-1\"><a href=\"https:\/\/www.pmod.com\/web\/?page_id=988\" itemprop=\"url\" tabindex=\"0\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">PMOD Customer Account<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li role=\"menuitem\" id=\"menu-item-1561\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-2\"><a href=\"https:\/\/www.pmod.com\/web\/?page_id=1051\" itemprop=\"url\" tabindex=\"0\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Download Page<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li role=\"menuitem\" id=\"menu-item-1563\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-top-level menu-item-top-level-3\"><a href=\"https:\/\/www.pmod.com\/web\/?page_id=546\" itemprop=\"url\" tabindex=\"0\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Support Requests<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<\/ul><\/div><\/div><div class='sticky_placeholder'><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-331","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pmod.com\/web\/index.php?rest_route=\/wp\/v2\/pages\/331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pmod.com\/web\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pmod.com\/web\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pmod.com\/web\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pmod.com\/web\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=331"}],"version-history":[{"count":39,"href":"https:\/\/www.pmod.com\/web\/index.php?rest_route=\/wp\/v2\/pages\/331\/revisions"}],"predecessor-version":[{"id":4288,"href":"https:\/\/www.pmod.com\/web\/index.php?rest_route=\/wp\/v2\/pages\/331\/revisions\/4288"}],"wp:attachment":[{"href":"https:\/\/www.pmod.com\/web\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}